Contact Us

Our team typically responds to all inquiries within 2-4 business hours during business hours. For urgent matters, please call our priority line or mark your email as urgent. Premium clients receive priority response within 1 hour.

You can book a consultation through our online calendar, by phone, or via email. Initial consultations are 45-60 minutes and include a comprehensive health assessment, discussion of your goals, and recommendation of appropriate testing packages. Virtual consultations are available for interstate clients.

We serve clients globally through our international network of certified laboratory partners. Our platform is designed to work with clients worldwide, with localized support for lab collection and results interpretation in multiple regions.

We accept all major credit cards, bank transfers, and HSA/FSA payments where applicable. For premium packages over $1,000, we offer flexible payment plans with 3, 6, or 12-month options. Corporate accounts and bulk testing arrangements are also available.

We have partner clinics and collection centers worldwide through our certified laboratory network. For premium clients, we offer mobile collection services at your home or office in major metropolitan areas. Remote clients can access collection through our international pathology partners.

We understand privacy is paramount with health data. Our team can arrange a detailed privacy briefing covering our encryption, data sovereignty, pseudonymization processes, and compliance measures. We also offer security-conscious clients additional privacy protection options.

We always recommend discussing new health initiatives with your existing healthcare providers. Our medical team can coordinate with your doctors and we often work collaboratively with specialists. We can provide information packets for your healthcare team upon request.

Yes, we offer comprehensive corporate wellness programs including executive health screenings, team wellness initiatives, and ongoing health optimization programs. Corporate packages include dedicated account management, group reporting, and customized wellness strategies.

Our technical support team provides 24/7 assistance across multiple time zones. You can reach them via the chat widget on our platform, email support@medhack8.com, or call our technical helpline. Most issues are resolved within 30 minutes.

For urgent medical concerns, please contact your healthcare provider or emergency services immediately. Our medical team is available for urgent result discussions during extended business hours across multiple time zones, and we have a 24/7 medical advisory service for premium clients.